Terms and Conditions for Shadow DSTV Installers
Effective Date: 2026
These Terms and Conditions govern the use of this website and all services provided by Shadow DSTV Installers.
By accessing this website or requesting our services, you agree to these Terms and Conditions.
1. Definitions
“Company” refers to Shadow DSTV Installers.
“Customer” refers to any person or entity requesting services.
“Website” refers to shadowdstvinstallers.co.za.
“Services” refers to installations, repairs, maintenance, support, and related work.
2. Services Provided
We provide:
- DSTV installations
- Signal repairs
- Decoder setup
- Dish alignment
- Extra View setup
- Maintenance services
- Troubleshooting
- Related television and satellite services
All services are subject to technician availability and operational conditions.
3. Quotations
All quotations:
- Are estimates only
- May change based on site inspection
- Exclude unforeseen work unless stated
- Are subject to equipment availability
Prices may vary depending on:
- Distance traveled
- Installation complexity
- Additional materials required
- Environmental conditions
4. Bookings and Appointments
Customers must:
- Provide accurate details
- Ensure safe property access
- Ensure someone is present during appointments
Missed appointments or cancellations may result in additional fees.
5. Payments
Payment terms:
- Payment due upon completion unless agreed otherwise
- EFT and approved payment methods accepted
- Late payments may incur additional charges
Failure to pay may result in:
- Suspension of services
- Legal recovery action
6. Installation Conditions
Customers acknowledge:
- Installation conditions vary by property
- Signal quality may depend on environmental factors
- Additional equipment may sometimes be required
We are not responsible for:
- Structural limitations
- Existing faulty equipment
- Third-party interference
7. Warranty Disclaimer
We strive for professional workmanship.
However:
- No guarantee is provided against weather-related signal interruptions
- Network provider outages are outside our control
- Third-party hardware failures are excluded
Any workmanship warranty applies only to work directly completed by our technicians.
8. Customer Responsibilities
Customers agree to:
- Provide truthful information
- Maintain safe premises
- Avoid tampering with installed equipment
- Follow technician instructions
9. Website Use Restrictions
Users may not:
- Attempt unauthorized access
- Copy website content without permission
- Upload malicious material
- Disrupt website functionality
- Misrepresent identity
10. Intellectual Property
All website content including:
- Logos
- Branding
- Text
- Graphics
- Layouts
- Media
remain the property of Shadow DSTV Installers unless otherwise stated.
Unauthorized use is prohibited.
11. Third-Party Services
We may recommend or interact with third-party providers.
We are not responsible for:
- Third-party delays
- Third-party pricing
- External service interruptions
12. Limitation of Liability
To the maximum extent permitted by law, Shadow DSTV Installers shall not be liable for:
- Indirect damages
- Financial loss
- Entertainment interruptions
- Signal disruptions
- Equipment damage not caused directly by our negligence
13. Indemnification
Customers agree to indemnify and hold harmless Shadow DSTV Installers against:
- Claims
- Damages
- Losses
- Legal costs
arising from misuse of services or breach of these Terms.
14. Force Majeure
We are not liable for delays or failure caused by:
- Load shedding
- Severe weather
- Government restrictions
- Internet outages
- Supplier shortages
- Events beyond reasonable control
15. Governing Law
These Terms shall be governed by the laws of the Republic of South Africa.
16. Amendments
We reserve the right to modify these Terms at any time.
Continued use of the website constitutes acceptance of updated Terms.
17. Contact Information
Shadow DSTV Installers
16 Tokai Rd, Tokai, Cape Town, 7945
Email: info@shadowdstvinstallers.co.za
Phone: 060 884 8087