Privacy Policy for Shadow DSTV Installers
Effective Date: 2026
Welcome to Shadow DSTV Installers. We are committed to protecting your privacy, safeguarding your personal information, and maintaining transparency regarding how your information is collected and used.
This Privacy Policy explains how Shadow DSTV Installers (“we,” “our,” or “us”) collects, uses, stores, protects, and discloses information obtained through our website, communication channels, and services.
By using this website or submitting your information through any contact form, WhatsApp button, telephone call, email, or quotation request, you consent to the practices described in this Privacy Policy.
1. Company Information
Shadow DSTV Installers
16 Tokai Rd, Tokai, Cape Town, 7945
Email: info@shadowdstvinstallers.co.za
Phone: 060 884 8087
2. Information We Collect
We may collect personal and non-personal information from users interacting with our website or services.
2.1 Personal Information
Personal information may include:
- Full name
- Email address
- Contact number
- Physical address
- Installation location
- Billing information
- Communication history
- Service requests
- Uploaded images or documents
- GPS location provided voluntarily
- WhatsApp communication details
2.2 Non-Personal Information
We may automatically collect:
- Browser type
- Device information
- IP address
- Website usage statistics
- Operating system
- Referring websites
- Pages visited
- Time spent on the website
- Cookies and analytics data
3. How We Collect Information
Information may be collected when:
- You complete a contact form
- You request a quotation
- You call or message us
- You contact us through WhatsApp
- You browse our website
- You interact with advertisements
- You communicate through social media
- You request support or maintenance services
4. Purpose of Collecting Information
We collect information to:
- Provide installation and repair services
- Respond to enquiries
- Generate quotations
- Schedule appointments
- Improve customer service
- Improve website performance
- Send service updates
- Maintain internal records
- Conduct business operations
- Prevent fraudulent activity
- Comply with legal obligations
- Improve advertising performance and user experience
5. Legal Basis for Processing Information
We process information based on:
- Customer consent
- Performance of services
- Legitimate business interests
- Legal compliance obligations
- Customer communication requests
6. Cookies and Tracking Technologies
Our website may use:
- Cookies
- Meta Pixel
- Google Analytics
- Google Ads tracking tools
- Session tracking
- Website performance tracking
Cookies help us:
- Improve website functionality
- Analyze website traffic
- Improve advertising effectiveness
- Enhance user experience
Users may disable cookies through browser settings. Certain website functions may not operate correctly if cookies are disabled.
7. Google Ads and Advertising Disclosure
We may use Google Ads and remarketing services to advertise our services online.
Third-party vendors, including Google, may display our advertisements across the internet based on previous website visits.
Google may use cookies to serve relevant advertisements based on user interactions.
Users can manage ad preferences through Google Ad Settings.
8. Meta and Social Media Advertising
We may use advertising services from:
- Other social media platforms
These services may collect certain browsing and interaction data according to their own privacy policies.
9. Sharing of Information
We do not sell or rent personal information.
Information may only be shared:
- With technicians or contractors performing services
- With payment providers if applicable
- With hosting or technical providers
- When legally required
- To prevent fraud or unlawful activity
- To protect company rights and safety
10. Data Retention
We retain customer information only for as long as reasonably necessary to:
- Provide services
- Maintain records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
11. Protection of Information
We implement reasonable security measures to protect information from:
- Unauthorized access
- Misuse
- Loss
- Alteration
- Disclosure
However, no online platform can guarantee complete security.
12. POPIA Compliance
Shadow DSTV Installers aims to comply with the Protection of Personal Information Act (POPIA) of South Africa.
Users may request:
- Access to their personal information
- Correction of inaccurate information
- Deletion of information where legally permissible
Requests may be submitted through our contact details.
13. Third-Party Links
Our website may contain links to external websites or services.
We are not responsible for:
- External website content
- Third-party privacy policies
- Third-party business practices
Users interact with external websites at their own risk.
14. Website Availability
While we strive to maintain uninterrupted access to our website, we do not guarantee:
- Continuous availability
- Error-free operation
- Virus-free access
- Compatibility across all devices
15. Limitation of Liability
Shadow DSTV Installers shall not be liable for:
- Website interruptions
- Data loss
- Technical failures
- Third-party system failures
- Indirect damages
- Losses resulting from reliance on website content
16. Children’s Privacy
Our services are not directed toward individuals under the age of 18.
We do not knowingly collect personal information from minors.
17. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy at any time without prior notice.
Updated versions will be published on this website.
18. Contact Information
For privacy-related enquiries, contact:
Shadow DSTV Installers
16 Tokai Rd, Tokai, Cape Town, 7945
Email: info@shadowdstvinstallers.co.za
Phone: 060 884 8087